From Young Gun to Steady Hand: Experience Plus Modern Tools for a Better Closing

December 18, 20253 min read

I used to be the young gun in the mortgage world. All hustle, all energy, always proving something. These days, I am proud to say I am not the new kid on the block anymore. I have been through enough markets to know what actually matters, what is noise, and what never goes out of style.

Here is the key though: experience does not mean getting stuck in the past.

I am fully on board with the future. AI, social media, automation, and better systems can absolutely improve the client experience. Even as a tech novice, I am embracing every tool that helps me serve you and your clients at a higher level. The goal is simple: less friction, better communication, and smoother closings.

What never changes

Tools evolve, but the standards your clients expect do not change. The fundamentals still win:

  • Clear answers, delivered quickly

  • Great service throughout the process

  • The right loan strategy for the borrower’s goals

  • A clean path from pre approval to closing

  • Communication that makes everyone feel confident

That last one is huge. A mortgage is not just paperwork. It is a timeline, a chain of people, and a lot of moving pieces. When communication is inconsistent, stress goes up and trust goes down. My commitment is to keep communication strong and keep the process calm, organized, and predictable.

Why tech helps, and why it does not replace people

Let’s be honest: you do not need a robot to do your loan.

You need a real person who is dialed in to every stage of the process, who can spot issues early, and who knows how to solve problems when the file gets complicated. The best technology does not replace that. It supports it.

Here is how I use modern tools the right way:

  • Faster updates and tighter follow up, so no one is guessing

  • Better organization, so documents and conditions do not get lost in the shuffle

  • Cleaner handoffs between borrower, agent, escrow, and title

  • Proactive reminders, so deadlines are protected

  • More visibility, so you know where things stand without chasing

The point is not to add more software. The point is to remove bottlenecks.

What you can expect when you send me a client

If I issue a pre approval, my objective is to get that buyer to the closing table, on time, with a clean process and strong communication.

Here is what that looks like in practice:

  1. Service first. Your client will feel taken care of, not processed.

  2. Strategy. We match the loan program to the client’s goals and the realities of the transaction.

  3. Timelines protected. We stay ahead of conditions and keep momentum through the contract period.

  4. Communication. Updates improve, not just for the buyer, but for you as well.

Also, buyers hear a lot of advice online. Some of it is useful. Some of it is not. Part of my job is translating the noise into a clear plan that helps them move forward confidently.

A quick note on closing day expectations

One of the biggest stress points for buyers is the closing stage, because it feels final and unfamiliar. Federal rules require borrowers to receive their Closing Disclosure at least three business days before closing, which creates a built in review window. I treat that window seriously and encourage buyers to use it wisely so issues can be resolved before the appointment. Consumer Financial Protection Bureau+2Consumer Financial Protection Bureau+2

Let’s work together in 2026

I may not be the young gun anymore, but I am the steady guy you want in your corner. I am combining experience with better tools, and I am only getting better.

If you want a mortgage partner who values relationships, communicates clearly, and takes pride in getting your clients to the closing table on time, I would love to earn your next referral.

Sources (general sites): Consumer Financial Protection Bureau: https://www.consumerfinance.gov/ | HUD: https://www.hud.gov/ HUD.gov+2Consumer Financial Protection Bureau+2

Back to Blog
company logo
The High Desert Group Logo

Social Media Links

Facebook

Instagram

YouTube

Contact Us

(443) 532-1620

2553 Housley Road suite 200 Annapolis Maryland 21401

Copyright 2025. All rights reserved. Geoff Ricker NMLS #455886 | Bay Capital Mortgage NMLS # 39610 | Equal Housing Opportunity | Equal Housing Lender